Terms of Service

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Reside in an area where our Services are available
• Provide accurate and complete information during registration
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are fully responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website, email notifications, or other reasonable means. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

3.1 Permitted Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for personal, non-commercial purposes
• Place food orders for personal consumption or legitimate business purposes
• Create and maintain a user account
• Participate in promotional programs and loyalty rewards
• Provide feedback and reviews about our products and services

3.2 Prohibited Use

You agree NOT to use our Services for any of the following prohibited activities:

• Any unlawful purpose or in violation of applicable laws or regulations
• Transmitting harmful, threatening, abusive, or defamatory content
• Attempting to gain unauthorized access to our systems or networks
• Interfering with the proper functioning of our Services
• Copying, modifying, or distributing our intellectual property without permission
• Using automated systems (bots, scripts) to access our Services
• Sending spam, unsolicited communications, or engaging in fraudulent activities
• Providing false, misleading, or inaccurate information
• Reselling or redistributing our Services without authorization
• Attempting to reverse engineer our software or applications
• Creating multiple accounts to circumvent restrictions
• Using our Services to compete with our business

3.3 Food Safety and Compliance

All food products are prepared in accordance with local health department regulations and food safety standards. Users with food allergies or dietary restrictions must review ingredient information and notify us of any special requirements.

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing:

• Valid email address
• Secure password meeting our requirements
• Accurate personal information including name and contact details
• Delivery address within our service area
• Valid payment information for order processing

4.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breaches
• Logging out of your account when using shared or public devices
• Keeping your account information current and accurate

4.3 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or other reasonable business purposes. You may close your account at any time by contacting customer service.

4.4 One Account Per Person

Each individual may maintain only one active account. Creating multiple accounts to circumvent restrictions, abuse promotions, or engage in fraudulent activity is strictly prohibited.

5.1 Product Descriptions and Pricing

We strive to provide accurate descriptions, images, and pricing for all menu items. However:

• Product descriptions are for informational purposes only
• Actual food appearance may vary from images
• Prices are subject to change without notice
• All prices are displayed in local currency and include applicable taxes
• Promotional pricing is subject to terms and conditions

5.2 Order Acceptance and Processing

Placement of an order does not guarantee acceptance. We reserve the right to:

• Accept or decline any order at our discretion
• Limit quantities of items ordered
• Refuse service to any customer
• Cancel orders due to ingredient availability, weather conditions, or operational issues
• Require additional verification for large orders

5.3 Food Safety and Allergen Information

• All food is prepared in facilities that handle multiple allergens
• Ingredient lists are available upon request
• Special dietary accommodations are subject to kitchen capabilities
• We follow all applicable food safety regulations and health codes
• Temperature-sensitive items are handled according to safety protocols

5.4 Delivery Terms and Conditions

Our delivery service is subject to the following terms:

• Delivery Zones: Service is limited to designated geographic areas
• Minimum Orders: A minimum order value may be required for delivery
• Delivery Times: Estimated times are approximate and may vary due to weather, traffic, or order volume
• Delivery Fees: Additional charges apply and are disclosed at checkout
• Contact Requirement: Valid phone number required for delivery coordination
• Safe Delivery: Orders must be delivered to accessible, safe locations
• Temperature Maintenance: Hot foods are delivered in insulated containers to maintain quality

5.5 Order Modification and Cancellation

Order changes and cancellations are subject to the following policies:

• Orders may be modified or cancelled within 5 minutes of placement
• Once food preparation begins, modifications may not be possible
• Cancellation requests after preparation begins may be subject to charges
• Refunds for cancelled orders are processed according to our refund policy
• Same-day catering orders cannot be modified within 2 hours of delivery time

5.6 Payment Terms

Payment for all orders is due at the time of purchase unless otherwise arranged:

• We accept major credit cards, debit cards, and digital payment methods
• Payment authorization is required before order processing begins
• Failed payments result in automatic order cancellation
• Tip amounts for delivery drivers are at customer discretion
• Corporate accounts may arrange alternative payment terms
• All transactions are processed through secure, encrypted payment systems

5.7 Quality Guarantee

We stand behind the quality of our food and service. If you are not satisfied with your order, please contact us within 24 hours of delivery. We will work to resolve any quality issues through replacement, credit, or refund as appropriate.

6.1 Our Intellectual Property Rights

All content, features, and functionality of our Services are owned by Glass nickel pizza and are protected by copyright, trademark, patent, and other intellectual property laws. This includes:

• Website design, layout, and user interface
• Company logos, trademarks, and brand elements
• Menu descriptions, recipes, and food photography
• Software, applications, and underlying technology
• Marketing materials and promotional content
• Business processes and operational methods

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose. This license does not permit you to:

• Copy, modify, or distribute our content
• Create derivative works based on our intellectual property
• Use our trademarks or logos without written permission
• Reverse engineer our software or applications
• Remove or alter copyright, trademark, or other proprietary notices

6.3 User Content License

By submitting content to our Services (reviews, photos, comments), you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes including marketing and promotional activities.

6.4 Copyright Infringement Reporting

If you believe your copyright has been infringed, please contact us with detailed information including identification of the copyrighted work, location of the infringing material, and your contact information. We will investigate and respond appropriately to valid claims.

7.1 Your Responsibility for Content

You are solely responsible for any content you submit, post, or transmit through our Services. You represent that all user content:

• Is accurate, truthful, and not misleading
• Does not violate any laws or third-party rights
• Does not contain harmful, offensive, or inappropriate material
• Does not infringe on intellectual property rights
• Is not spam, commercial advertising, or promotional material

7.2 Prohibited Content

You may not submit content that:

• Contains hate speech, discriminatory language, or harassment
• Includes personal information of others without consent
• Contains viruses, malware, or harmful code
• Violates privacy rights or confidentiality obligations
• Promotes illegal activities or violence
• Contains false or defamatory statements
• Includes sexually explicit or inappropriate material

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content at our discretion. We may also suspend or terminate accounts that repeatedly violate our content policies. However, we are not obligated to monitor all user content and do not endorse or guarantee the accuracy of user submissions.

8.1 Service Availability

We do not warrant that our Services will be:

• Uninterrupted, timely, secure, or error-free
• Available at all times or in all locations
• Free from technical problems or system failures
• Compatible with all devices and software
• Accurate or complete in all respects

8.2 Third-Party Content Disclaimer

Our Services may contain links to third-party websites, advertisements, or content. We do not endorse, control, or assume responsibility for any third-party content or services. Users access third-party content at their own risk.

8.3 Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional nutritional, medical, or dietary advice. Users with specific dietary needs or health conditions should consult appropriate professionals.

9.1 Excluded Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Punitive or exemplary damages
• Damages resulting from third-party actions
• Delays or failures due to circumstances beyond our reasonable control

9.2 Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, government actions, labor disputes, supply chain disruptions, or other unforeseen circumstances.

9.3 Essential Purpose

The limitations and exclusions in this section apply even if any limited remedy fails of its essential purpose. Some jurisdictions may not allow certain limitations, so these may not apply to you.

10.1 Defense Rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with our defense of such claims.

10.2 Survival

Your indemnification obligations will survive termination of these Terms and your use of our Services.

11.1 Third-Party Content

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Glass nickel pizza. We are not responsible for:

• The content, privacy policies, or practices of third-party sites
• Any damages or losses caused by third-party services
• The availability or functionality of external links
• Transactions between you and third-party providers
• Data collection or use by third parties

11.2 Third-Party Terms

Your interactions with third-party services are governed by their respective terms of service and privacy policies. We encourage you to review these documents before engaging with third-party providers.

11.3 No Endorsement

The inclusion of any third-party links or references does not constitute our endorsement, recommendation, or approval of such third parties or their content, products, or services.

12.1 Company's Right to Terminate

We may suspend or terminate your access to our Services immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms or other applicable policies
• Suspected fraudulent, abusive, or illegal activity
• Extended period of account inactivity
• Business or operational reasons
• Violation of applicable laws or regulations
• Failure to pay outstanding charges

12.2 Your Right to Terminate

You may terminate your account at any time by:

• Contacting customer service to request account closure
• Following account deletion procedures in your user settings
• Discontinuing use of our Services

12.3 Effect of Termination

Upon termination of your account:

• Your right to access and use our Services ceases immediately
• We may delete your account data according to our data retention policy
• Outstanding payment obligations remain due and payable
• Pending orders may be cancelled or completed at our discretion
• Loyalty points or credits may be forfeited unless otherwise specified

12.4 Survival of Provisions

The following provisions survive termination: indemnification, limitation of liability, intellectual property rights, governing law, and any other provisions that by their nature should survive.

13.1 Applicable Law

These Terms and your use of our Services are governed by the laws of United States, without regard to conflict of law principles. Any legal action or proceeding relating to these Terms shall be instituted in the appropriate courts of United States.

13.2 Dispute Resolution Process

Before initiating any formal legal proceedings, we encourage you to contact us directly to attempt to resolve any disputes informally. Most disputes can be resolved through direct communication with our customer service team.

13.3 Jurisdiction and Venue

You agree that any legal action or proceeding between you and Glass nickel pizza shall be brought exclusively in the federal or state courts located in United States, and you consent to the jurisdiction of such courts.

13.4 Limitation Period

Any claim or cause of action arising out of or related to your use of our Services must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

14.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made to reflect:

• Changes in applicable laws or regulations
• New features or services
• Business operational changes
• Enhanced security or privacy protections
• Clarifications or corrections to existing terms

14.2 Notification of Changes

Material changes to these Terms will be communicated through:

• Prominent notices on our website
• Email notifications to registered users
• In-app notifications where applicable
• Other reasonable communication methods

14.3 Acceptance of Changes

Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.

14.4 Review Responsibility

It is your responsibility to periodically review these Terms for updates. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other legal notices published on our Services, constitute the entire agreement between you and Glass nickel pizza regarding the use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15.3 Waiver

No waiver by Glass nickel pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this provision is null and void.

15.5 Force Majeure

Neither party shall be liable for any failure to perform their obligations under these Terms due to circumstances beyond their reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or pandemic-related restrictions.

15.6 Headings

The headings in these Terms are for convenience only and have no legal or contractual effect.

15.7 Language

These Terms are prepared in English. Any translation is provided for convenience only, and the English version shall control in case of any conflict.