Privacy Policy

1. Introduction

Welcome to Glass nickel pizza. We are committed to protecting and respecting your privacy in all aspects of our food service operations. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our restaurant services, including dining in, takeout, delivery, catering, and our online presence.

This policy applies to all services offered by Glass nickel pizza, including our website, mobile applications, phone orders, in-store visits, delivery services, catering events, and loyalty programs. By using any of our services, you agree to the terms outlined in this Privacy Policy.

Important Note: We never sell your personal data to third parties. Your information is used solely to provide you with exceptional food service and improve your dining experience with us.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when using our food services:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, dining preferences, favorite menu items
• Payment Information: Credit card details, payment method preferences (stored securely with encryption)
• Food Preferences: Dietary restrictions, allergen information, spice preferences, special instructions
• Special Dietary Requirements: Vegan, vegetarian, gluten-free, halal, kosher, keto, and other dietary needs
• Order Details: Menu selections, portion sizes, customizations, delivery instructions
• Loyalty Program Data: Rewards points, membership status, redemption history
• Table Reservations: Party size, date, time, special occasions, seating preferences
• Catering Information: Event details, guest count, menu selections, delivery location, setup requirements
• Communication Records: Customer service interactions, feedback, reviews, complaints
• Marketing Preferences: Newsletter subscriptions, promotional email consent, SMS notifications

2.2 Automatically Collected Information

When you visit our website, use our mobile app, or interact with our digital services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, menu browsing history
• Location Data: Approximate location from IP address, GPS location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, login status
• Performance Data: Page load times, error reports, app crashes

2.3 Information from Third Parties

We may receive information about you from:

• Social Media Platforms: If you connect your social media accounts or use social login features
• Payment Processors: Transaction confirmations, payment status, fraud prevention data
• Delivery Partners: Delivery confirmation, driver feedback, location updates
• Marketing Partners: Advertising campaign performance, demographic insights (anonymized)
• Review Platforms: Customer reviews and ratings from third-party sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing, cooking, and delivering your food orders according to your specifications
• Account Management: Creating and maintaining your customer account, login authentication
• Payment Processing: Securing payment transactions, processing refunds, managing billing
• Delivery Services: Coordinating delivery logistics, tracking orders, optimizing delivery routes
• Customer Support: Responding to inquiries, resolving issues, handling complaints
• Food Safety: Tracking allergen information, managing dietary restrictions, preventing cross-contamination
• Quality Improvement: Analyzing customer feedback to enhance our menu, service, and operations

3.2 Communication

• Order Updates: Confirmation emails, cooking status, delivery notifications, pickup reminders
• Customer Service: Responses to support requests, issue resolution communications
• Account Notifications: Password resets, account security alerts, policy changes
• Loyalty Programs: Points updates, reward notifications, special member offers
• Marketing Communications: Promotional emails, new menu announcements, special offers (with your consent only)

3.3 Marketing and Analytics

• Personalized Recommendations: Suggesting menu items based on your order history and preferences
• Targeted Advertising: Showing relevant ads on our website and partner platforms
• Customer Analytics: Understanding dining patterns, popular menu items, peak ordering times
• Campaign Effectiveness: Measuring marketing campaign success and ROI
• Market Research: Developing new menu items, testing pricing strategies, expanding services

3.4 Legal Compliance and Security

• Legal Obligations: Complying with food safety regulations, tax requirements, health department mandates
• Fraud Prevention: Detecting and preventing fraudulent orders, payment fraud, account takeovers
• Dispute Resolution: Handling chargebacks, order disputes, customer complaints
• Safety Protection: Ensuring customer and staff safety, preventing harassment

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our food business:

• Payment Processors: Stripe, PayPal, and other payment services for secure transaction processing
• Delivery Partners: DoorDash, UberEats, Grubhub for order fulfillment and delivery
• Cloud Storage Providers: AWS, Google Cloud for secure data storage and backup
• Email Services: Mailchimp, SendGrid for order confirmations and marketing communications
• Analytics Tools: Google Analytics, Hotjar for website performance and user behavior analysis
• Customer Support: Zendesk, Freshdesk for managing customer service interactions
• Loyalty Program Partners: Third-party providers managing our rewards and points system

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Court orders, subpoenas, and other legal processes
• Health department investigations and food safety inspections
• Tax audits and regulatory compliance requirements
• Law enforcement requests in criminal investigations
• Emergency situations involving public safety or health

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets:

• Customer data may be transferred to the new business entity
• We will notify customers at least 30 days before any transfer
• The new owner must comply with this Privacy Policy or provide notice of changes
• Customers will have the right to delete their accounts before the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in food delivery platform promotions
• Sharing reviews on third-party restaurant platforms
• Collaborating with local food bloggers or influencers

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission uses SSL/TLS 1.3 encryption protocols
• Database Security: Encrypted storage with AES-256 encryption for sensitive data
• Access Controls: Multi-factor authentication for staff access, role-based permissions
• Network Security: Advanced firewall systems, intrusion detection and prevention
• Monitoring: 24/7 security monitoring with automated threat detection
• Data Backups: Regular encrypted backups stored in geographically separate locations
• Vulnerability Testing: Regular security audits and penetration testing

5.2 Organizational Security Measures

• Staff Training: Regular cybersecurity and privacy training for all employees
• Data Handling Procedures: Strict protocols for accessing and processing customer data
• Confidentiality Agreements: All staff and contractors sign comprehensive NDAs
• Incident Response Plan: Documented procedures for handling security breaches
• Regular Audits: Internal and external security assessments conducted quarterly
• Compliance Monitoring: Ongoing monitoring of regulatory compliance requirements

5.3 Your Security Responsibilities

To help protect your account and personal information:

• Strong Passwords: Use complex passwords with letters, numbers, and special characters
• Password Security: Never share your account passwords with others
• Public Computer Safety: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or texts requesting personal information
• Account Monitoring: Regularly review your order history and account activity
• Immediate Reporting: Contact us immediately if you suspect unauthorized account access

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide detailed information about what data was affected, what we're doing to address the issue, and steps you can take to protect yourself.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience with our food services:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functions, shopping cart, login state, security	Session only
Functional Cookies	User preferences, language settings, remembered choices	Up to 1 year
Analytics Cookies	Usage analysis, performance monitoring, customer insights	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, retargeting	Up to 1 year
Social Media Cookies	Social media integration, sharing buttons, social login	Up to 1 year

Tracking Technologies We Use:

• Google Analytics: Website traffic analysis, user behavior insights, conversion tracking
• Facebook Pixel: Advertisement effectiveness measurement, custom audience creation
• Web Beacons: Email open rate tracking, newsletter engagement measurement
• Local Storage: Browser data storage for improved user experience
• Session Replay Tools: User experience optimization (anonymized data only)

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

7. Your Privacy Rights

Under applicable privacy laws (GDPR, CCPA, etc.), you have several rights regarding your personal information:

7.1 Right of Access

You can request a copy of all personal information we hold about you, including order history, preferences, and account details.

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal information in your account or order records.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information, subject to legal retention requirements for tax and accounting purposes.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

7.5 Right to Data Portability

You can request your personal data in a machine-readable format to transfer to another service provider.

7.6 Right to Object

You can object to processing of your personal information, particularly for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects.

How to Exercise Your Rights: Contact us at [email protected] or call +7 495 531-09-50. We will respond to your request within 30 days and provide clear information about what actions we've taken.

8. Children's Privacy

Glass nickel pizza services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will promptly delete any such information from our systems.

For children between 13-15, we require verified parental consent before collecting any personal information. This includes account creation, online ordering, or participation in loyalty programs.

9. International Data Transfers

9.1 Protection Measures

When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate privacy protection as determined by regulatory authorities
• Standard Contractual Clauses (SCCs): EU-approved contracts ensuring GDPR-level protection
• Data Processing Agreements: Contractual obligations for third-party processors
• Security Measures: Encryption, access controls, and monitoring for all international transfers
• Regular Compliance Audits: Ongoing verification of privacy protection standards

9.2 Transfer Destinations

Your data may be transferred to and processed in the following regions:

• United States: Cloud storage services, payment processing, analytics
• European Union: Customer support, data analytics, backup storage
• Canada: Payment processing, customer communication services
• Other countries: As necessary for service provision with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements, warranty claims
Payment Information	As long as legally required	Financial regulations, fraud prevention
Marketing Consent	3 months after withdrawal	Consent record keeping, compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement, training
Allergen Information	Permanent (while account active)	Food safety, liability protection
Loyalty Program Data	2 years after last activity	Program administration, point redemption

Safe Data Disposal

When retention periods expire, we securely dispose of your data using:

• Electronic Deletion: Complete removal from all systems with cryptographic wiping
• Physical Document Shredding: Cross-cut shredding for paper records
• Backup Deletion: Removal from all backup and archive systems
• Disposal Documentation: Maintaining records of data disposal for compliance

11. Third-Party Links and Services

Our website and mobile app may contain links to third-party websites, such as:

• Food delivery platforms (DoorDash, UberEats, Grubhub)
• Review sites (Yelp, Google Reviews, TripAdvisor)
• Social media platforms (Facebook, Instagram, Twitter)
• Payment service providers
• Local event and entertainment websites

Important: We are not responsible for the privacy practices of these third-party sites. Each website has its own privacy policy, and we encourage you to review these policies before providing any personal information. Your interactions with third-party sites are governed by their terms and privacy policies, not ours.

12. Policy Changes and Updates

12.1 Change Notification Process

When we update this Privacy Policy, we will notify you through:

• Website Notice: Prominent banner on our homepage and throughout the site
• Email Notification: Direct email to all registered customers
• App Notification: Push notification through our mobile application
• Account Dashboard: Alert in your customer account portal
• Social Media: Announcements on our official social media channels

12.2 Checking for Updates

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services indicates acceptance of changes
• If you disagree with changes, you may discontinue using our services
• Material changes will require explicit consent before implementation

13.1 Filing Complaints

If you have concerns about our privacy practices:

1. Contact Us First: Please reach out to us directly for resolution
2. Supervisory Authority: If you're unsatisfied with our response, you may contact your local data protection authority
3. EU Residents: Contact your national Data Protection Authority
4. California Residents: Contact the California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update preferences in your customer account dashboard
• Customer Support: Contact our support team to opt out
• Phone: Call +7 495 531-09-50 to request removal
• SMS: Reply STOP to any promotional text message

14.2 Account Deletion Process

To delete your account and associated data:

1. Account Settings: Use the delete account option in your profile
2. Email Request: Send a deletion request to [email protected]
3. Identity Verification: We may require verification to prevent unauthorized deletion
4. Processing Time: Account deletion completed within 30 days
5. Data Retention: Some data may be retained for legal compliance as outlined in Section 10

15. Conclusion

At Glass nickel pizza, protecting your privacy is fundamental to our relationship with you. We believe that transparency, security, and respect for your personal information are essential to providing exceptional food service and building lasting customer relationships.

This Privacy Policy reflects our commitment to:

• Transparency: Clear communication about how we use your information
• Security: Robust protection measures for your personal data
• Control: Giving you meaningful choices about your information
• Compliance: Meeting all applicable privacy laws and regulations
• Continuous Improvement: Regularly updating our practices based on feedback and evolving standards

We understand that trust is earned through consistent actions, not just words. That's why we're committed to not only following this Privacy Policy but also continuously improving our data protection practices.

If you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices, we encourage you to contact us. Your feedback helps us serve you better while maintaining the highest standards of privacy protection.

Thank you for choosing Glass nickel pizza. We look forward to serving you delicious food while keeping your personal information safe and secure.

Remember to check this Privacy Policy periodically for updates. The "Last Updated" date at the top of this document indicates when the most recent changes were made.